Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Farnham | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information in accordance with UK GDPR and applicable data protection legislation.

1. Who We Are

Pharmacy Weight Loss Farnham is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Farnham and across the UK. We act as the data controller for all personal information collected through our services.

2. Data We Collect

We collect the following categories of personal data when you use our services:

Identity data: full name, date of birth, gender
Contact data: email address, phone number, delivery address
Health data: medical history, weight, BMI, current medications, allergies, and other information provided during your consultation
Payment data: billing information processed securely via our payment provider
Technical data: IP address, browser type, device information, and website usage data collected via cookies

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatment through our pharmacist-led consultation process
To dispense and deliver approved medications — orders are typically dispatched within 1 working day of pharmacist approval
To communicate with you regarding your treatment, orders, and follow-up care
To comply with our legal and regulatory obligations as a GPhC registered pharmacy
To maintain accurate clinical records and ensure patient safety
To process payments and prevent fraud

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and — for health data — the provision of healthcare treatment.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies may include:

Essential cookies: required for the website to function correctly
Analytics cookies: help us understand visitor behaviour and improve our services
Functional cookies: remember your preferences and settings

You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell your personal data. We may share your information with trusted third parties only where necessary, including:

Delivery providers: to fulfil your medication orders
Payment processors: to securely handle transactions
Regulatory bodies: including the GPhC and NHS where legally required
IT and platform providers: who support the operation of our website and clinical systems, under strict data processing agreements

All third parties are required to process your data securely and in accordance with UK GDPR. We do not transfer your data outside the UK without appropriate safeguards in place.

6. Data Retention

We retain patient records for a minimum of 8 years in line with NHS and pharmacy regulatory guidance. Financial records are kept for 6 years in accordance with HMRC requirements. Data is securely deleted or anonymised once retention periods expire.

7. Your Data Rights

As a data subject under UK GDPR, you have rights regarding your personal information. You may request access to the data we hold about you, ask us to correct inaccurate information, or request deletion of your data where it is no longer required for legitimate purposes. You may also object to certain types of processing or request that we restrict how we use your data. Where processing is based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details below. We aim to respond to all data-related enquiries within 48 hours.

8. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please get in touch:

Pharmacy Weight Loss Farnham
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

This policy is reviewed regularly and updated as required to reflect changes in our practices or applicable legislation.